KALI Pie Return and Refund Policy
KALI Pie Return and Refund Policy
Last updated: June 21, 2024
Thank you for shopping at KALI Pie.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KALI Pie, 22634 Pineleigh Court, Tomball, Texas 77375.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to KALI Pie, accessible from https://kalipie.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: orders@kalipie.com
- By phone number: (512) 560-9844
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are unopened in the original packaging
The following Goods cannot be returned:
- The supply Goods which are edible including pies, cakes, breads, desserts, or any consummable foodstuff product due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
22634 Pineleigh Court
Tomball, Texas 77375
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: orders@kalipie.com
- By phone number: (512) 560-9844
Want Something Else?
More than a pie shop, KALI Pie also makes special order pies, pastries, and desserts. Contact us about your favorite dessert and let's make something special! Please contact us if you have any questions or would like more information. We want to hear from you.
We have discovered the perfect combination of flakey and crumbly that caters to all tastes! We take pride in perfecting all of our homemade fillings and crusts seasoned with love! The possibilities are endless, whether from fresh summer fruits or winter holiday spices!
Kali Pie Dessert Shop
22634 Pineleigh Court
Tomball, Texas 77375
Tele: (512) 560-9844
Email: orders@kalipie.com
Business Hours
Mon-Fri ... 8 AM to 5 PM
Sat-Sun ... Closed